Accenture’s smartphone app leverages video technology from SightCall
TOULOUSE, France—Accenture has deployed its remote-support offering at Airbus to help the aircraft manufacturer improve productivity and reduce costs in real-time on the final assembly line (FAL) of its A330 airliner, the company reported in a press release.
Accenture’s remote-support offering is a smartphone application that enables a fast, high-quality and secure video communication between a mobile operator on the aircraft and support experts elsewhere. The offering uses SightCall’s video technology to enable an expert in the back office to clearly understand the issue and then guide the mobile operator through a resolution quickly and securely. This helps Airbus improve operations through faster decision-making and less non-productive time, ultimately lowering assembly costs, according to Accenture.
Accenture (www.accenture.com) is a global professional services company that works at the intersection of business and technology to provide services in strategy, consulting, digital, technology, and operations. SightCall (www.sightcall.com) is a global video cloud platform that delivers live interactions between business and customers via augmented reality (AR) powered video assistance. The platform provides connectors that can be easily plugged into business applications and mobile apps.
Historically, when an issue was detected, email, photos, and other forms of media that were shared to highlight and resolve the problem were asynchronous. As a result, the time to react to the issue increased. Accenture’s remote-support allows workers to simply click a button to reach the right person for expert help immediately, eliminating the need to spend time traveling between locations.
The application is reported to boost productivity and provide Airbus employees with a better working environment. Accenture said that 96 percent of users confirmed that the remote-support offering enabled them to solve an issue more quickly, reducing the average time to resolve issues by 60 minutes.
“We look forward to continuing to innovate and deliver new solutions that help aerospace manufacturers improve productivity and reduce costs,” said Julio Juan Prieto, a managing director for Accenture’s Aerospace and Defense practice, in the release.